Sunday, 29 May 2011

Definition of Total Quality Management (TQM)

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TQM in an integrated organization approach in delighting customers (both external and internal) by meeting their expectations on a continuous basis through everyone involved with the organization working on continuous improvement in all products / processes along with proper problem solving methodology.
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2 comments:

  1. Neeta14 February 2017 at 03:48

    Quality is also defined as excellence in the product or service that fulfils or exceeds the expectations of the customer.
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