DMAIC Steps

DEFINE		Determines the scope and purpose of the project and includes a project charter, a process map of the problem to be investigated and analysis to determine the voice of the customer (VOC), resulting I critical to quality variables,or CTQ’s (sometimes CTC, critical to customers)
MEASURE		The collection of information on the current situation. Base line data on defects and possible causes are collected and plotted, and sigma capability levels are calculated
ANALYZE		Determines the root causes of defects and explore and organize potential causes.
IMPROVE		The development of solution that are implemented to remove the root causes and then measured and evaluated for desired result.
CONTROL		Standardizes the improvement process to maintain the gains. The new standard practices are documented, and performance is monitored