Six Sigma and City Government

·         Fort Wayne has implemented Six Sigma to improve customer service and increase the effectiveness of city government. Data based decision-making and empowerment of employees are key components to the success of the program.

·         Top companies have produced outstanding results with Six Sigma. Motorola, General Electric and Allied Signal dramatically cut costs, increased profits and improved customer service by using this system.

·         Six Sigma is new to City government. Fort Wayne may be the first City in the country to implement Six Sigma. Mayor Richard wanted to capitalize on the many benefits it could bring to Fort Wayne government.

·         The use of Six Sigma demonstrates the city’s commitment to innovation and continuous improvement. Reduction of variation and defects within a process is the goal.

·         Six Sigma is a disciplined approach to problem solving using data, statistical analysis and a diverse team of employees knowledgeable about the process or service to be improved. Teamwork is crucial to the success of each Six Sigma project.

Mayor Richard’s vision to bring a high powered private sector program to government has not only enhanced services for Fort Wayne citizens, but has also created a culture of renewed enthusiasm among employees to do their jobs better.