The Six Steps To Six Sigma Using

·         Step  1 - Identify the product you create or the service you provide

In other words ... WHAT DO YOU DO?

·         Step  2 - Identify the Customer(s) for your product or service, and determine what they consider important i.e. Customer Requirements

In other words ... WHO USES YOUR PRODUCT AND SERVICES?

·         Step  3 - Identify your needs (to provide product/service so that it satisfies the Customer)

In other words ... WHAT DO YOU NEED TO DO YOUR WORK?

·         Step  4 - Define the process for doing your work

In other words ... HOW DO YOU DO YOUR WORK?

·         Step  5 - Mistake-proof the process and eliminate wasted efforts using...

In other words ... HOW CAN YOU DO YOUR WORK BETTER?

·         Step 6 - Ensure continuous improvement by measuring, analyzing and controlling the improved process using DAMIC – (Define, Measure,Analyze,Improve,Control)
 

In other words ... HOW PERFECTLY ARE YOU DOING YOUR CUSTOMER-FOCUSED WORK?

Ensure continuous improvement by measuring, analyzing and controlling the improved process from Step #5

I was on board at Motorola when they conceived the 6 sigma concepts, (1985), and actually wrote the very first six sigma software. I believe the most useful part is the concept of Six Sigma is design margins. I worked directly with the late Bill Smith and others to develop software to meet Motorola's Six Sigma Concepts.